{"id":133,"date":"2026-05-05T06:41:08","date_gmt":"2026-05-05T06:41:08","guid":{"rendered":"https:\/\/floralwhite-raven-794577.hostingersite.com\/?page_id=133"},"modified":"2026-05-05T06:41:10","modified_gmt":"2026-05-05T06:41:10","slug":"politica-de-cancelacion-y-derecho-de-retracto","status":"publish","type":"page","link":"https:\/\/kmviajes.com.co\/en\/politica-de-cancelacion-y-derecho-de-retracto\/","title":{"rendered":"Cancellation Policy and Right of Withdrawal"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>1. IDENTIFICACI\u00d3N DEL PRESTADOR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La presente pol\u00edtica aplica para los servicios ofrecidos por <strong>KM VIAJES GROUP SAS<\/strong>, identificada con NIT 902047985-4, con domicilio en Jamund\u00ed \u2013 Valle del Cauca, Colombia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Correo: <a href=\"mailto:administrativo@kmviajes.com.co\">administrativo@kmviajes.com.co<\/a><br>Tel\u00e9fono: 300 960 6751<br>P\u00e1gina web: <a href=\"https:\/\/kmviajes.com.co\/en\/\">www.kmviajes.com.co<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. NATURALEZA DEL SERVICIO<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">KM VIAJES GROUP SAS act\u00faa como intermediaria en la comercializaci\u00f3n de servicios tur\u00edsticos, tales como tiquetes a\u00e9reos, reservas hoteleras, paquetes tur\u00edsticos, asistencia m\u00e9dica, tours y dem\u00e1s servicios relacionados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las condiciones de cancelaci\u00f3n, cambios y reembolsos est\u00e1n sujetas a las pol\u00edticas de cada proveedor (aerol\u00edneas, hoteles, operadores tur\u00edsticos, entre otros).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. POL\u00cdTICA DE CANCELACIONES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las solicitudes de cancelaci\u00f3n deber\u00e1n realizarse por escrito al correo electr\u00f3nico: <a href=\"mailto:administrativo@kmviajes.com.co\">administrativo@kmviajes.com.co<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las cancelaciones estar\u00e1n sujetas a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Penalidades establecidas por los proveedores<\/li>\n\n\n\n<li>Cargos administrativos de KM VIAJES GROUP SAS<\/li>\n\n\n\n<li>Condiciones tarifarias (tarifas no reembolsables, restrictivas o promocionales)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En muchos casos, especialmente en tiquetes a\u00e9reos promocionales, <strong>no se permiten cancelaciones ni reembolsos<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. CAMBIOS Y MODIFICACIONES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las solicitudes de cambio (fechas, nombres, destinos, servicios) estar\u00e1n sujetas a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disponibilidad del proveedor<\/li>\n\n\n\n<li>Penalidades o cargos adicionales<\/li>\n\n\n\n<li>Diferencias tarifarias<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">KM VIAJES GROUP SAS no garantiza que los cambios puedan realizarse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. DERECHO DE RETRACTO<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De conformidad con el art\u00edculo 47 de la Ley 1480 de 2011, el derecho de retracto aplica \u00fanicamente en compras realizadas por medios no presenciales (internet, tel\u00e9fono, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sin embargo, <strong>para servicios tur\u00edsticos<\/strong>, este derecho tiene limitaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En el caso de <strong>tiquetes a\u00e9reos<\/strong>, el retracto se regir\u00e1 por lo establecido por la Aeron\u00e1utica Civil de Colombia (RAC)<\/li>\n\n\n\n<li>En servicios tur\u00edsticos con fecha espec\u00edfica (hoteles, tours, paquetes), el derecho de retracto <strong>no aplica<\/strong> cuando el servicio ya se encuentre reservado con condiciones restrictivas o cercanas a la fecha de ejecuci\u00f3n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando el retracto sea procedente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente deber\u00e1 ejercerlo dentro de los cinco (5) d\u00edas h\u00e1biles siguientes a la compra<\/li>\n\n\n\n<li>El servicio no debe haberse iniciado<\/li>\n\n\n\n<li>KM VIAJES gestionar\u00e1 la solicitud ante el proveedor correspondiente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Los tiempos de reembolso depender\u00e1n directamente del proveedor (aerol\u00ednea, hotel u operador), pudiendo tardar entre 30 y 120 d\u00edas o m\u00e1s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. REEMBOLSOS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los reembolsos estar\u00e1n sujetos a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pol\u00edticas del proveedor<\/li>\n\n\n\n<li>Descuentos por penalidades<\/li>\n\n\n\n<li>Cargos administrativos<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">KM VIAJES GROUP SAS no es responsable por los tiempos de devoluci\u00f3n del dinero, ya que estos dependen de terceros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. NO SHOW (NO PRESENTACI\u00d3N)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de que el cliente no se presente al servicio contratado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No habr\u00e1 lugar a reembolso<\/li>\n\n\n\n<li>Se aplicar\u00e1n las penalidades del proveedor<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. FUERZA MAYOR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En situaciones de fuerza mayor (pandemias, desastres naturales, cierres de fronteras, etc.):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las condiciones estar\u00e1n sujetas a pol\u00edticas de proveedores<\/li>\n\n\n\n<li>Podr\u00e1n ofrecerse cambios, bonos o reprogramaciones, seg\u00fan el caso<\/li>\n\n\n\n<li>No se garantiza devoluci\u00f3n de dinero<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. ACEPTACI\u00d3N<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al adquirir cualquier servicio con KM VIAJES GROUP SAS, el cliente declara haber le\u00eddo, entendido y aceptado la presente pol\u00edtica.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. AVISO LEGAL<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">KM VIAJES GROUP SAS rechaza la explotaci\u00f3n, la pornograf\u00eda y el turismo sexual con ni\u00f1as, ni\u00f1os y adolescentes, en cumplimiento de la normativa vigente.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. IDENTIFICACI\u00d3N DEL PRESTADOR La presente pol\u00edtica aplica para los servicios ofrecidos por KM VIAJES GROUP SAS, identificada con NIT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/comments?post=133"}],"version-history":[{"count":1,"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":134,"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/pages\/133\/revisions\/134"}],"wp:attachment":[{"href":"https:\/\/kmviajes.com.co\/en\/wp-json\/wp\/v2\/media?parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}